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Automation for Restaurants: What to Automate and What to Keep Human

Automation can save 10-15 hours per week. Here's how to identify what to automate and what requires the human touch.

MC
Marcus Chen
Co-Founder & CEO
March 9, 2024
8 min read

The Automation Opportunity


Automation can:

  • Save time
  • Reduce errors
  • Improve efficiency
  • Lower costs

    • But not everything should be automated.


    Some things need the human touch.


    Restaurants that automate strategically see:

  • 10-15 hours saved per week
  • 20% error reduction
  • 15% cost savings
  • Better operations

    • Here's what to automate.


    What to Automate


    Order Management

  • Order routing
  • Status updates
  • Notifications
  • Reporting

    • Inventory

  • Tracking
  • Alerts
  • Ordering
  • Reporting

    • Marketing

  • Email campaigns
  • Social media posting
  • Review requests
  • Analytics

    • Reporting

  • Daily reports
  • Weekly summaries
  • Monthly analysis
  • Trend tracking

    • What to Keep Human


    Customer Service

  • Problem resolution
  • Personal touches
  • Relationship building
  • Quality judgment

    • Quality Control

  • Food inspection
  • Order verification
  • Problem identification
  • Improvement decisions

    • Strategy

  • Decision making
  • Planning
  • Problem solving
  • Innovation

    • Implementation


    Start Small

  • One area at a time
  • Test thoroughly
  • Measure results
  • Scale gradually

    • Choose Tools

  • Research options
  • Test before buying
  • Integrate with existing systems
  • Train staff

    • Results


    Strategic automation saves 10-15 hours per week while maintaining quality and customer experience.

    Tags

    automationtechnologyefficiencyoperations

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    MC

    Marcus Chen

    Co-Founder & CEO

    Marcus Chen leads restaurant success at Chowfly, helping hundreds of restaurants optimize their delivery operations and recover lost profits.

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