Privacy Policy

Introduction

Chowfly, Inc. ("Chowfly," "we," "us," or "our") respects your privacy and is committed to protecting it through our compliance with this Privacy Policy.

This Privacy Policy describes the types of information we may collect from you or that you may provide when you use our services, and our practices for collecting, using, maintaining, protecting, and disclosing that information.

Information We Collect

We collect several types of information:

• Personal Information: Name, email address, phone number, restaurant name, and business address.
• Business Data: Menu information, pricing data, order history, and delivery platform connections.
• Usage Data: Information about how you use our services, including login times, features accessed, and actions taken.
• Device Information: IP address, browser type, operating system, and device identifiers.

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Calculate your FlyScore and generate recommendations
• Process transactions and send related information
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and customer service requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions and abuse

Data Security

We implement industry-standard security measures to protect your data:

• 256-bit AES encryption for data at rest and in transit
• SOC 2 Type II compliance
• Regular security audits and penetration testing
• Access controls and employee training
• Secure data centers with physical security measures

Data Sharing

We do not sell your personal information. We may share your information with:

• Service Providers: Third parties who help us operate our business (hosting, analytics, customer support).
• Integration Partners: Delivery platforms and POS systems you've authorized us to connect with.
• Legal Requirements: When required by law or to protect our rights.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Delete your personal information
• Export your data in a portable format
• Opt out of marketing communications
• Withdraw consent for data processing

To exercise these rights, contact us at privacy@chowfly.com.

Cookies

We use cookies and similar technologies to collect usage data and improve your experience. You can control cookies through your browser settings.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.