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Building a Delivery Brand: Stand Out in a Crowded Market

Strong branding can increase orders by 30%. Here's how to build a brand that customers remember and choose.

EW
Emily Wong
Content Strategist
May 25, 2024
9 min read

The Branding Opportunity


In a crowded delivery market, branding is what makes you stand out.


Customers have dozens of options. They'll choose the one they:

  • Remember
  • Trust
  • Feel connected to
  • Perceive as valuable

  • But most restaurants don't invest in branding.


    They focus on operations and hope customers find them.


    Restaurants with strong brands see:

  • 30% more orders
  • 25% higher prices
  • 40% better retention
  • Stronger market position

  • Here's how to build a brand that works.


    What is Branding?


    More Than a Logo

    Branding is:

  • Your identity
  • Your promise
  • Your story
  • Your experience

  • It's what customers think and feel about you.


    The Components

    Visual identity:

  • Logo
  • Colors
  • Typography
  • Imagery

  • Messaging:

  • Voice and tone
  • Value proposition
  • Story
  • Communication

  • Experience:

  • Customer service
  • Food quality
  • Packaging
  • Delivery

  • Building Your Brand


    Define Your Identity

    Questions to answer:

  • Who are you?
  • What do you stand for?
  • What makes you unique?
  • Why should customers choose you?

  • Elements:

  • Mission
  • Values
  • Personality
  • Positioning

  • Create Your Visual Identity

    Logo:

  • Memorable
  • Scalable
  • Relevant
  • Professional

  • Colors:

  • Meaningful
  • Consistent
  • Appropriate
  • Distinctive

  • Typography:

  • Readable
  • Appropriate
  • Consistent
  • Professional

  • Imagery:

  • High quality
  • Consistent style
  • Appetizing
  • Brand-aligned

  • Develop Your Messaging

    Voice and tone:

  • Consistent
  • Appropriate
  • Authentic
  • Memorable

  • Value proposition:

  • Clear
  • Compelling
  • Differentiated
  • Relevant

  • Story:

  • Authentic
  • Engaging
  • Memorable
  • Shareable

  • Deliver Your Experience

    Every touchpoint:

  • Website
  • Ordering
  • Packaging
  • Delivery
  • Customer service

  • Consistency:

  • Same experience
  • Same quality
  • Same messaging
  • Same values

  • Branding for Delivery


    Packaging

    Your packaging is your brand:

  • First physical touchpoint
  • Lasting impression
  • Brand visibility
  • Experience delivery

  • Best practices:

  • Branded packaging
  • Quality materials
  • Consistent design
  • Memorable experience

  • Digital Presence

    Your digital presence is your brand:

  • Website
  • Social media
  • Delivery platforms
  • Online reviews

  • Best practices:

  • Consistent branding
  • High-quality content
  • Regular updates
  • Engagement

  • Customer Service

    Your service is your brand:

  • Every interaction
  • Problem resolution
  • Communication
  • Experience

  • Best practices:

  • Consistent quality
  • Professional
  • Helpful
  • Memorable

  • Brand Positioning


    Identify Your Position

    Options:

  • Premium quality
  • Best value
  • Fastest delivery
  • Most authentic
  • Healthiest options

  • Choose based on:

  • Your strengths
  • Market gaps
  • Customer needs
  • Competition

  • Communicate Your Position

    Consistently:

  • In messaging
  • In experience
  • In marketing
  • In operations

  • Own Your Position

    Be known for:

  • One thing
  • Consistently
  • Over time
  • In market

  • Building Brand Awareness


    Content Marketing

    Create content:

  • Blog posts
  • Social media
  • Videos
  • Stories

  • Share:

  • Your story
  • Behind scenes
  • Customer stories
  • Industry insights

  • Social Media

    Be active:

  • Regular posts
  • Engagement
  • Community building
  • Brand visibility

  • Partnerships

    Partner with:

  • Local businesses
  • Influencers
  • Community organizations
  • Events

  • Public Relations

    Get coverage:

  • Local media
  • Food blogs
  • Industry publications
  • Social media

  • Measuring Brand Success


    Awareness Metrics

  • Brand recognition
  • Social mentions
  • Search volume
  • Referral traffic

  • Engagement Metrics

  • Social engagement
  • Website traffic
  • Email open rates
  • Content shares

  • Business Metrics

  • Orders
  • Revenue
  • Customer retention
  • Market share

  • Common Branding Mistakes


    1. Inconsistency

    Inconsistent branding = weak brand. Be consistent everywhere.


    2. No Differentiation

    Being the same = no reason to choose you. Differentiate clearly.


    3. Ignoring Experience

    Branding without experience = empty promise. Deliver on brand.


    4. No Strategy

    Branding without strategy = wasted effort. Have a plan.


    5. Not Measuring

    Branding without measurement = unknown impact. Track results.


    Real Results


    A restaurant we work with built strong branding:

  • Defined identity
  • Consistent visual identity
  • Strong messaging
  • Delivered experience

  • Results:

  • 35% more orders
  • 20% higher prices
  • 45% better retention
  • Strong market position

  • Getting Started


  • Week 1: Define your brand identity
  • Week 2: Create visual identity
  • Week 3: Develop messaging
  • Week 4: Implement across touchpoints
  • Ongoing: Maintain consistency and measure

  • The Bottom Line


    Branding isn't optional—it's essential for standing out.


    The restaurants with strong brands see:

  • 30% more orders
  • 25% higher prices
  • 40% better retention
  • Stronger position

  • Start by defining your identity. Then create consistent visual identity and messaging. Deliver on your brand promise.


    For a restaurant doing $50k/month:

  • 30% more orders = $15k/month
  • Annual = $180k

  • Worth the investment? Absolutely.

    Tags

    brandingmarketingdifferentiationpositioning

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    EW

    Emily Wong

    Content Strategist

    Emily Wong leads restaurant success at Chowfly, helping hundreds of restaurants optimize their delivery operations and recover lost profits.

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